Hi Eslum,
If the reinstall has not helped then as I stated previously we will need to investigate the issue and potentially develop a fix for that site.
You can help us with this process by submitting a clean log file that will help with our investigation and testing.
To get a clean log, you will need to do the following:
- Open Jaksta Media Recorder
- Go to Preferences > General > Find Log File
- Close JMR but keep the Finder window with the log file open
- Delete the log file and still keep the Finder window open
- Reopen JMR (this will generate a new log file)
- Run one test on a standard video stream that you know gives an error/fails
- Close JMR once it fails or wait until it crashes
- Go back to the Finder window with the new log file and attach it here (don't copy and paste the code in it - send the file itself)
A log file will help even if it is not the site that is the problem, as it would hopefully reveal any errors or conflicts.
Regards
Liam
Jaksta Support
When a chaturbate model goes private the stream is no longer a RDP stream or is blocked. I don't think their is a fix for this.
eslum antony
Sir i tried what to u said. but still is not working. CHATURBATE.COM SITES Downloading when CHATURBATE models goes private mode the downloading will stopped. pls fix this problem sir.
My previuos megs for ur reference below sir.
HI SIR
JAKSTA MEDIA RECORDER FOR MAC DOWNLOADING CHATURBATE.COM MODELS LIVE VIDEOS BUT THEY MODELS WENT PRIVATE DOWNLOADING OR RECORDING IMMIDIATELY STOPPED. I NEED CHATURBATE.COM MODELS GOES PRIVATE ALSO NEED DOWNLOADING OR RECORDING. PLEASE ADVICE HOW CAN I RECORD STILL THEY MODELS GO PRIVATE. IF ANY OTHER JAKSTA SOFTWARE DO MY NEEDS PLEASE ADVICE I WILL BOUGHT FROM U. AND THEN PLEASE ADVICE IF MODELS GOES PRIVATE IN ANY OTHER LIVE CAMS SITES DOWNLODING OR RECORDING IS WITHOUT STOPPING CONTINUOESLY RECORDING.. PLS TELL SITES NAMES I NEED SIR. PLS ADVICE ME.
From eslum antony @ 14 Sep 2018 18:09
ur reply thsi.....
Hi Eslum,
I would suggest doing a full reinstall. If there is a break in the programs processes then this should reset them.
What you will need to do is delete the app (uninstall) from Applications instead of just reinstalling over it. Then in Finder go to the top menu and then access Go > (holding one of shift/alt/control/command) Library > Application Support > Jaksta Media Recorder and delete that folder (NOTE: doing this will erase your library file list in Jaksta, but your downloaded/converted files will remain intact in their destination folders). Reboot the Mac and then do a reinstall of the latest version (https://www.jaksta.com/download/mac/jaksta-media-recorder) and it will generate a new copy of the deleted folder and the application files.
If the problem continues then it is likely due to a change to the streaming protocol on the site that is causing a download failure. If that were the case then we would need to build a fix for it, but I can give no estimates for that.
As an alternative you could try using Jaksta Screen Recorder which will allow you to actually record what appears on the screen -https://www.jaksta.com/products/mac/jaksta-screen-recorder
Regards
Liam
Jaksta Support
From Liam C @ 17 Sep 2018 12:09