Jaksta

I have been using Jaksta Media Recorder for a long time now. I have just updated my Jaksta Media Recorder 2022 to the latest (2023.5.8.1), and my when I enter the activation key, I receive an error message "key is invalid". I have checked, and I have definitely entered the key details correctly.

I would be grateful for your assistance in activating the updated version.

Also, I now have three separate versions of Jaksta Media Recorder on my system (7, 2022 and 2023). Once I have properly activated JMR 2023, can I safely uninstall the previous versions without causing problems with JMR 2023?

Having the exact same issue.  Key not valid in newest update, and multiple old versions present on disk.

I agree if they change the license model they should make both versions available and not prompt each time you open the old app Bare minium they should provide a clear indication on the download page that you will not be able to license the new version withyour old license. 

I have had another issue that has been open without response for over a month and they have not responded to this issue so I doubt I will re-license under the new model. It appears customer support no longer exists. 

Terrible Customer care if the intention is for customers on 2022 to pay for a new licence. If indeed they are changing, this should have been communicated to customers and advised that as of x release we will be moving to a new model. Not just cutting us off when the download page itself says it should work for 2022 users.
Lack of communication is a massive disappointment and causes more issues with customers than a communication of the facts.

I asked Applian support if the had aquired Jaksta and if they intend to merge JMR with RMC at some point. This is their answer: "They have acquired Jaksta. At this time we are planning to keep the programs separate but the licensing will follow Applian licensing policies." 

This means that any new version will require an upgrade license. This begins with the 2023 JMR release. I don't recall seeing an upgrade license for JMR, but the upgrade license for RMC is $15 if you owned a previous version.

I also tried the JMR 2023.5.10.2 upgrade today and my registration key is still invalid. Has anyone else noticed that this is now installing into the Program Files (x86)\Applian LLC directory instead of Program Files (x86)\Jaksta Technologies> I'm gonna ping Applian to see if they have any insight.

I tried JMR-2023.5.10.2 today.  2022 license key still doesn't work.

Same here. Tried installing JMR-2023, required new license key. I, too, did not remove the previous version so at least it's still working. Please fix this! There are so many monitors broken right now, we need an updated version that works!

This is part of an email I received from Applian Technologies Customer Service on 05-05-2023:

Your activation code will remain valid for all future versions of Jaksta for Windows.

This refers to my JMR 2022 license.  So WHAT IS GOING ON WITH JMR 2023?

Same problem

I have the same issue. I contacted support on the 10th of May, but there is no response for 6 days.

Luckily, it did leave the 2022 version installed, and I did not un-install it..... the 2022 version still works normally, except it gives the message that the 2023 version is available.

Same issue here, I have raised a ticket on 12th May and although it's status is shown as in progress I have had no reply as yet.

Same problem here, license key is no longer valid.