Welcome
Login  Sign up

Monitors Not Importing

I am trying to import my monitors from Jaksta 7 to Jaksta 2022. When I select the .dat file for my Jaksta 7 monitors I get the error message saying it couldn't read the .DAT file as a zip file. If I save that dat file into a zip file there is no way to select the file as the only file type options on the import is dat or xlsx files. 


Not sure.  I just tried it here and worked just fine.


Please provide debug logs as per https://www.jaksta.com/support/windows/technical/jaksta-media-recorder/how-to-generate-debug-logs-6000009063

I have attached the debug logs as requested and the .DAT file of the monitors from Jaksta 7 that I am trying to import. 

dat
zip

If I need to provide any additional files or logs t o troubleshoot further please let me know!

The attached dat file is corrupted.  It is not a valid zip file.  Rename the .dat to .zip and you will see it cant be opened by windows.


Ive just tested here and the export/import works fine between 7.0.24 and the latest 2022.3.12.


Your logs are not  in debug mode but do show a corrupted license dll being used.    Please reinstall JMR7 so the license dll is correct. 


Please follow the debug steps in the link above to provide debug log files.  

Login or Signup to post a comment