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Jaksta Media Recorder for Windows Not Working with thv11
Yes I'm sure, I will try to make a video next week when I'm back so you can see.
Your logs dont show any internet traffic on "Intel(R) 82578DM Gigabit Network Connection", for the minute and a half you had debug on for.
Are you sure you are following the instructions correctly to collect the debug logs? Debug needs to be on before you open the page hosting the video in your browser.
Here is the log -- also, beginning tomorrow (Friday, June 8) I will be unavailable for a week, so I will reply and reach back out when I get back.
I forgot to also mention I'm not going through a vpn or proxy server. I asked our technology dept. and I'm just using google chrome.
How do I turn on debug?
Downloads fine here still.
Please turn on debug and provide those logs, ensuring AUTO is on before visiting the page and playing the video. Try a video you have never played to ensure its not cached. Also please let me know if you have a vpn or proxy server that you are going through and if so what ports it is on.
Screen shot below shows the small ad at the start being captured and then the video.
I hope you can open this, the video was a big file so it sent as a google drive link, but the video shows I have AUTO on first, then I loaded the page that has the video on it, and still nothing.
https://drive.google.com/a/cps.k12.ar.us/file/d/1ON4e0tfwW2tiITaozkeeyz0qPQqyFuIZ/view?usp=drive_web
I’m pretty sure I’ve done it with auto on first but I’ll try it again in the morning.
Your video shows that you had already started playing the video before you switched AUTO on.
AUTO needs to be on before you load the page that has the video on it, other wise it will miss the start of the video stream.
Here is another video of Jaksta not pulling in the video.
Hey, it's me again. I have been so swamped with the end of the school year that I'm just now getting back to you. I still cannot get this to work. I'm getting extremely frustrated and disappointed. One time I got it to work in firefox and now it's not even working on there anymore.
I prefer chrome and as you can see I've cleared my cache and it still won't work. Please HELP!
It works in Chrome, you just need to clear chromes cache. There is no cache in JMR you need to clear. Enjoy your break.
We’re on spring break now and the program is on my school computer. I may not get a chance to test this out again until March 26 when we get back, but I will be in touch as soon as I can look at it again.
Anymore thought about trying to get it to work in Chrome because that’s what I use everyday and I prefer Chrome. Like I said I cleared the cache browser several times. I wasn’t supposed to clear a browser in JMR was I?
Please have a look at https://www.jaksta.com/support/windows/kb/firefox-not-loading-https-pages-when-monitoring-is-on-mentions-sec-error-bad-signature-6000040003 again.
There are pictures showing you the steps to take in JMR. The Internet Downloads tab is in JMR not Firefox. Please look at the steps and pictures.
It's still not working -- I work for a school district and even had one of our technology employees go through it with me and we're stumped. I'm starting to get real discouraged. She's going to ask our IT Director if he can think of something but it will not pull the video. I have it on Auto and I've cleared out my cache several times.
As for firefox -- when you go to firefox we couldn't even find the internet downloads tab in settings?? Where is it?
Liz Massey
Hi,
I just purchased the Jaksta Media Recorder for Windows and I keep getting errors. What am I doing wrong? I know the links work because my co-worker tested it on his MAC and it works fine. Why is it not working on Windows?